Shipping Policy

Effective Date: 01/30/2026

Thank you for shopping with JADEDHAIR. Please read our shipping policy carefully before placing your order. By purchasing from our website, you agree to the terms outlined below.

 

Processing Time (Made-to-Order Items)

All JADEDHAIR products are made to order and custom prepared to ensure premium quality.

• Processing Time: 7–14 business days
• Processing includes sourcing, quality checks, customization, and preparation for shipment
• Business days do not include weekends or holidays

Please note: Processing time is separate from shipping time.

Processing Time for Custom Wigs

• Processing Time: 14–21 business days
• This timeframe includes:
  
• Sourcing premium virgin human hair
• Wig construction and customization
• Bleaching knots, plucking, styling (if selected)
• Quality inspection and preparation for shipment
  

Business days do not include weekends or holidays.

Processing time begins after payment is received and all required custom details are submitted.

Shipping Time

Once your order has been processed and shipped, estimated delivery times are as follows:

• Standard Shipping (U.S.): 3–7 business days
• International Shipping: 7–14 business days (varies by destination)

Shipping times are estimates and are not guaranteed.

Order Tracking

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Please allow up to 48 hours for tracking information to update.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

JADEDHAIR may offer free shipping promotions, which will be clearly stated on the website when available.

Incorrect Address Disclaimer

Customers are responsible for ensuring the shipping address is accurate and complete at checkout.

• JADEDHAIR is not responsible for orders delivered to incorrect or incomplete addresses
• Address changes must be requested within 24 hours of placing an order

Orders returned due to incorrect address information may require additional shipping fees to be resent.

Lost, Stolen, or Delayed Packages

Once a package is marked as delivered by the carrier, JADEDHAIR is not responsible for lost or stolen packages.

Please note:

• Carrier delays are outside of our control
• Delays may occur during holidays, promotions, or peak shipping seasons

If you believe your package is lost, please contact the shipping carrier directly using your tracking number.

International Orders

International customers are responsible for any:

• Customs fees
• Import duties
• Taxes

These fees are not included in your purchase total and vary by country.

Shipping-Related Refunds

JADEDHAIR does not offer refunds for:

• Carrier delays
• Customs processing delays
• Incorrect shipping information provided by the customer

Please review our Return & Refund Policy for additional information.

Contact Us

For questions regarding shipping or your order, please contact us:

📧 Email: shopthejc@gmail.com

🕒 Response Time: 24–48 business hours