Frequently Asked Questions

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What type of hair does JADEDHAIR sell?

JADEDHAIR offers 100% virgin human hair sourced for quality, longevity, and softness. Our hair can be colored, styled, and reused with proper care. We will soon launch our RAW hair collection, which features 100% unprocessed human hair.

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Are your wigs glueless?

Yes! We have a glueless wig collection that features our ready to wear wigs that are designed for easy, beginner-friendly installs with adjustable straps and secure fits—no glue required.

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Do you keep hair in stock?

No. All JADEDHAIR products are made to order to ensure freshness and premium quality.

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How long does processing take?

Processing takes 7–14 business days before shipment. This includes sourcing, customization, and quality inspection.

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How long does shipping take?

• U.S. Shipping: 3–7 business days

• International Shipping: 7–14 business days

Shipping time begins after processing is complete.

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Will I receive tracking information?

Yes. Once your order ships, you will receive a tracking number via email.

Please allow up to 48 hours for tracking updates.

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Can I change my order or address?

Changes must be requested within 24 hours of placing your order.

After this window, we cannot guarantee changes.

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Do you offer refunds?

All sales are final. Please review product details carefully before purchasing.

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What if my package is lost or stolen?

Once marked as delivered by the carrier, JADEDHAIR is not responsible for lost or stolen packages. Please contact the carrier directly.

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How do I contact customer service?

📧 Email: wisdom@jadedhair.shop

🕒 Response Time: 24–48 business hours (excluding weekends & holidays)